Within the areas of a company that has product delivery services, the position of logistics manager or transport fleet administrator is the one who assumes the most important functions and responsibilities when it comes to guaranteeing a service that meets the high demands that today the market demands in this type of services. Their job is to avoid logistical problems that could have a significant impact on the company’s operations on a day-to-day basis.
The important thing is to know in advance what these problems are and thus be able to anticipate them. Here are the details of the 6 challenges that logistics administrators face every day.
Shipment status, delivery times, products in stock, etc.; These are some of the many responsibilities that are in the hands of the logistics administrator, who not only depends on the specific operation of product delivery, but also ultimately seals and makes the brand/client relationship last.
By interviewing and analyzing the vast majority of logistics managers who currently use Beetrack as their logistics planning and control tool for their delivery and dispatch operations, we came to identify 6 logistics problems that they commonly face in their day-to-day work.
1. Logistical problems: route management and optimization
The incremental increase in traffic congestion in large cities has generated a real headache for those responsible for distribution logistics, both in large, medium and small companies.
Even though route planning and optimization in delivery schedules are a good way to anticipate what may happen on the streets, it is impossible to predict what actually happens once our shipments are already on their way to the hands of our customers.
A good way to be able to act in a more optimal way in the face of possible events that affect our route optimization is by maintaining real-time control over the location of our drivers and the effectiveness of the communication that we maintain with them, in this way to be able to support and immediately solve any logistical or route problem that may occur on the street.
2. Planning and Scheduling of Product Deliveries
There are thousands of orders that are placed and dispatched every day both in Chile and in the world. This has begun to generate an overload of information in the logistics and distribution area, generating real logistical problems in the allocation, crossing and analysis of the data.
Given this mass of information, it is necessary to have the tools that help us guarantee a perfect match between the product and the end customer. It is there where the planning and scheduling processes of each delivery assume a vital role in the logistics process of the company. Where logistics administrators are responsible for these processes occur with 100% accuracy.
For this, it is necessary to have a good management of the flow and crossing of information, to later carry out an analysis and optimization of it. This can mean substantial improvements for the company, both internally in operational management and in the assignment of dispatch routes to the respective carriers, which translates into an improvement in delivery times and savings in potential logistical problems in the delivery distribution.
3. Uncertainty Reduction and Customer Satisfaction
Nowadays, one of the main problems that customers have when making a purchase online is being able to be sure that their product is on the way to their home.
In an era where information is always available and at hand, it is essential to have tools that help us effectively deliver and communicate about the status of shipments in real time to our clients. Today, there are several alternatives that are becoming more relevant every day in the logistics industry to open these channels with our customers; such as MSM, Emails, Calls, etc.
The vital aspect of this process is to be able to maintain open communication channels and constant support between the company and its end customers, where the logistics manager must be able to guarantee that said communication has the means to be carried out in the best possible way, when the products are shipped. find their way to be delivered.
4. Follow-up and Success of Deliveries
It is essential for any manager or logistics administrator to be able to make decisions based on real and measurable data, regarding the performance of their carriers. In this way, understand and act under real positions that help increase and optimize the operational performance of their work, reducing the risk of logistical problems that affect the daily operation.
In this line there are two fundamental points to consider:
- Ratios of success and rejection of deliveries by driver
- Quantity, times and routes per office
Real-time information on these two variables are fundamental pillars when it comes to making decisions that optimize both internal logistics processes, as well as the external management of distribution and transport assignment of dispatches. Backorder effects supply chain.
5. Submission Support: A photo is worth a thousand words
Said that in the world of logistics and distribution it becomes more relevant every day, given the security provided by the photographic support of a successful dispatch, both for the end customer and for our company.
This can prevent costly logistical problems such as wrong deliveries, non-corresponding returns or subsequent claims which do not correspond to the delivery made. Which ultimately helps us maintain a responsible brand image and also saves us unnecessary costs.
6. Comments on the Quality of Service
As we spoke at the beginning, logistics managers are responsible for closing a client’s purchase cycle, and therefore, for the moment that almost 100% defines their final perception of our company.
This is where we risk the retention of this person for a next purchase or we lose it forever, so it is essential to know in depth their opinion regarding the quality of the service and what kind of comments they may have to make it even better. We understand that adding this point to the task list is a real problem, but it is an item that cannot be left out.
There is nothing that the client values more (besides an excellent quality of service, of course) that we make them participate in the change processes within our company and what better, if we provide them with a medium that can help them feel an important part of our processes of changes and adjustments, providing ideas and comments that can be used to optimize our management, prevent logistical problems in deliveries and expedite the distribution of dispatches.
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